What to Expect at Your Emergency Visit
Triage, the task of evaluating the severity of illness or injury and determining who needs to be seen next, is unique to the ER. VRCC does not schedule appointments as all pets are examined on a first come, first served basis depending on the severity of the condition or injury. VRCC appreciates your patience and understanding if another pet is found to need attention before yours even though you may have arrived first. We know your time is valuable and will do everything possible to address your situation in a timely fashion. Emergency conditions often require extended examination and treatment times, which may require you to have an extended wait.
It is not necessary to call in advance of your visit, however our staff may be able to provide you with information to make the trip to our facility more comfortable for your pet if you let us know you are coming.
Estimates and Payment
You are a partner in your pet’s medical treatment. Part of that partnership includes a financial responsibility that accompanies the treatment plan. We work hard to keep you informed of the charges and are happy to answer any questions you have related to billing. We accept cash, Visa, MasterCard, Discover, American Express, CareCredit, Scratchpay, Cashier’s Checks, or Money Orders (no personal checks accepted). Payment is due at the time of service.
If your pet needs to stay with us overnight, or for the weekend, we will be happy to show you the accommodations once your pet gets settled. During your pet’s stay, we provide fresh, comfortable bedding, along with food and water as medically appropriate. We monitor temperature and provide blankets or fans to keep your pet comfortable.
We recommend against leaving any personal belongings with your pet during their stay, as it is possible these items may get misplaced. If you wish to provide a specific diet for your pet during their stay, please bring it in a sealed, leak-proof container (no plastic baggies of any kind will be accepted), and make sure its contents are clearly labeled with: type of food, your pet’s name, and the date.
We understand that pets are like family. Being separated from your pet can be extremely difficult and visitation is encouraged whenever possible.
Please observe the following guidelines for visiting with your pet:
- Visiting hours are from 10am-12pm, 5pm-7pm, and 11pm-2am daily.
- We request that you call ahead and tell the technician taking care of your pet when they can expect you to arrive for a visit, so that we can make sure all necessary treatments scheduled for your pet can be done prior, as to not have your visit interrupted.
- We request that you limit your visit to 15 minutes – consideration will be given on a case by case basis to allow for extended visitation time.
- All necessary safety protocols must be followed in cases when your pet is being hospitalized in our isolation unit.
- In some situations, our Patient Care staff may request that you return to the lobby. We will reunite you with your pet as soon as possible.
- Although you will not be allowed to stay overnight with your pet, we welcome you to call and check-in with our Patient Care staff at any time to learn the status of your pet.
- For privacy purposes, patient status for pets other than your own cannot be shared.
At the time of discharge complete written instructions are provided outlining the follow-up care and medications required for your pet. The doctor or technician will review the instructions and recommendations with you addressing any questions or concerns you may have.
Keeping Your Family Veterinarian Informed
Your pet’s family doctor is considered an important part of the team. A complete copy of the record, laboratory test results, and radiographs are faxed or e-mailed to your pet’s regular doctor after the visit to help provide a continuity of care. Every weekday morning we phone the office of your family veterinarian to ensure that the information was received and to answer any questions. We are happy to provide a copy of your pet’s medical record as requested.
ER Doctor Communication
Since our hours of operation are during the night and weekends, our doctors are not available during daytime hours. However, we will make every effort to respond to phone calls or voicemail messages as soon as possible.