Emergency Care - Your First Visit
What to Expect – Your Visit
Triage, the task of evaluating the severity of illness or injury and determining who needs to be seen next, is unique to the ER. CVES does not schedule appointments as all pets are examined on a first come, first served basis depending on the severity of the condition or injury. CVES appreciates your patience and understanding if another pet is found to need attention before yours even though you may have arrived first. We know your time is valuable and will do everything possible to address your situation in a timely fashion. Emergency conditions often require extended examination and treatment times, which may require you to have an extended wait.
It is not necessary to call in advance of your visit, however our staff may be able to provide you with information to make the trip to our facility more comfortable for your pet if you let us know you are coming.
Estimates & Payment
You are a partner in your pet’s medical treatment. Part of that partnership includes a financial responsibility that accompanies the treatment plan. We work hard to keep you informed of the charges and are happy to answer any questions you have related to billing. We accept cash, checks, Visa, MasterCard, Discover, American Express, Payment Banc, and Care Credit. For additional information on CareCredit or to get pre-approved visit their website. Payment is due at the time of service.
If your pet needs to stay with us overnight, or for the weekend, we will be happy to show you the accommodations once your pet gets settled. During your pets stay we provide fresh comfortable bedding along with food and water as medically appropriate. We monitor temperature and provide blankets or fans to keep your pet comfortable.
We understand that being separated from your pet can be extremely difficult and encourage visitation whenever possible. Sometimes, to provide the best care for your pet, the doctor or technicians may ask that you delay or limit visitation. Healing can be an exhausting process!
At the time of discharge complete written instructions are provided outlining the follow-up care and medications required for your pet. The doctor or technician will review the instructions and recommendations with you addressing any questions or concerns you may have.
Keeping Your Family Veterinarian Informed
Your pet’s family doctor is considered an important part of the team. A complete copy of the record, laboratory test results, and radiographs are faxed or e-mailed to your pet’s regular doctor after the visit to help provide a continuity of care. Every weekday morning we phone the office of your family veterinarian to ensure that the information was received and to answer any questions. We are happy to provide a copy of your pet’s medical record as requested.
ER Doctor Communication
Since our hours of operation are during the night and weekends, our doctors are not available during daytime hours. However, we will make every effort to respond to phone calls or voicemail messages as soon as possible. Each CVES doctor has voicemail where you can leave a message and they will respond at the earliest opportunity. If you have an emergency situation during daytime hours the Daytime Emergency service is available through the Internal Medicine practice.
Dr. Luke Rump – 303-874-2051
Dr. Julie Aiello – 303-874-2050
Dr. Victoria Fields – 303-874-3223
Dr. Gretchen Hageman – 303-874-2066
Dr. Stacy Montgomerie – 303-874-2049
Dr. Megan Rector – 303-874-2044
Dr. Frank Swartzel – 303-874-3222
Tammi Abt, Technician/Operations Manager – 303-874-3205
Joan VanDewater, Business Specialist – 303-874-2045