If you have any questions regarding medication, at-home care or you are concerned about your pet, please call and ask for one of the CPR technicians. Our technicians, in most cases, will be able to answer your questions. If they are unable to answer your questions, they get the information you need from Dr. Loyer. For the doctor to leave a patient and client to answer every telephone call would be unfair to that patient. Return telephone calls from Dr. Loyer during appointments are minimized, so that you receive his undivided attention during your visit. Similarly, the technicians may be unavailable when assisting with procedures, and your call may be transferred to voice-mail. Every attempt is made to return all calls on the same or next business day.